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Terms That Govern Your Account

These legal terms set out the rules that apply when you open and use a riches888 account, including how we handle your data, what you agree to when you deposit via Touch 'n Go eWallet, Boost, or GrabPay, and how disputes are managed.

Account TermsPrivacy & DataPayment ConditionsDispute ProcessJurisdiction Notice
riches888 Terms That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security and personal data are handled under a clear set of practices. We collect only the information needed to verify your identity, process payments via Touch 'n Go eWallet, Boost, or GrabPay, and comply with applicable regulations. Data is not sold to third parties. You can request a copy of your stored data or ask for corrections at any time through our support channels.

Data Retention

We retain account and transaction records for the period required under applicable law. Once that period lapses, data is securely deleted from our systems unless an active dispute requires it to be held longer.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Verification

Withdrawals require identity verification before funds are released. You will be asked to confirm your name and payment method — for example, the GrabPay or DuitNow account linked to your profile — before a withdrawal is processed.

Requesting Changes

To update your registered details, correct stored data, or close your account, contact us via live chat or email. We aim to action verified requests within a reasonable timeframe under applicable data rules.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you need to raise a legal query, request a copy of your account data, or dispute a transaction processed through Boost or GrabPay, our support team handles these through the channels below. Players in Shah Alam and across Malaysia can reach us any time via live chat for account-level questions.

Team online

Live Chat

Open the chat widget from any page on riches888. For legal or account queries, select the Account & Policy topic so your message reaches the right team without delay.

Email Support

Send detailed legal requests, data access queries, or formal complaints to our support email. Include your registered account name and the transaction reference where relevant.

Account Help Centre

Log in to your account and navigate to Help to submit a policy-related ticket. Attach any supporting documents, such as a payment receipt from your Touch 'n Go eWallet, directly to the ticket.

Common Questions About These Terms

These are the questions we hear most often about the legal side of your riches888 account — from data rights to how disputes are handled.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific location before opening an account.

We collect the details needed to verify your identity and process payments — your name, contact information, and the payment method you use, such as Touch 'n Go eWallet or Boost. We do not collect more than is necessary.

Contact our support team via live chat or email and request a data export. Include your registered account name so we can locate your records and respond within the timeframe required by applicable rules.

Raise the dispute through our Account Help Centre or live chat, attaching your payment reference. Our team will review the transaction record and respond with a resolution or next steps.

We will notify you of material changes via the contact details on your account before they take effect. Continuing to use the platform after that point means you accept the updated terms.

Submit a closure request through live chat or email. Once verified, we will close the account and delete your data after the legally required retention period has passed, provided no active disputes remain.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.